Terms and Conditions

Jan Valášek, DiS.,

Želivského 806, Kolín, 280 02, Czech Republic

ID: 09425951

Introductory provisions

1.1. These terms and conditions (hereinafter referred to as "terms and conditions") of the operator Jan Valášek, DiS., with its registered office at Želivského 806, Kolín, 280 02, Company ID: 09425951, regulate, in accordance with the provisions of Section 1751(1) of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code"), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the "Purchase Contract") concluded between the Seller and another natural person (hereinafter referred to as the "Buyer") through the Seller's online store. The online store is operated on the website located at the internet address tichovnas.com (hereinafter referred to as the "website") through the website interface (hereinafter referred to as the "store web interface").

1.2. These Terms and Conditions do not apply to cases where the person who intends to purchase goods/services from the Seller is a legal entity or natural person acting in the course of their business or in the course of their independent professional practice when ordering goods/services.

1.3. Provisions deviating from the Terms and Conditions may be agreed in the Purchase Agreement. Any deviating provisions in the purchase contract take precedence over the provisions of the Terms and Conditions.

1.4. The provisions of the Terms and Conditions are an integral part of the purchase contract. The purchase contract and the Terms and Conditions are written in Czech. The purchase contract can be concluded in Czech.

1.5. The seller may amend or supplement the wording of the terms and conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions. If the seller amends, supplements, or cancels the wording of these terms and conditions, the relationship between the buyer and the seller will be governed by the terms and conditions in the version valid on the date of conclusion of the purchase contract.

User account

2.1. The buyer can order goods/services through the online store (hereinafter referred to as the "user account").

2.2. When voluntarily registering, or without registering, and when ordering goods/services, the buyer is obliged to provide all information correctly and truthfully. The information provided by the buyer in the user account and when ordering goods is considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access their user account.

2.4. The seller may cancel the user account, especially if the buyer violates their obligations under the purchase contract (including the terms and conditions).

2.5. The buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the hardware and software equipment of the store's web interface.

Conclusion of the purchase contract

3.1. All presentations of goods/services placed on the web interface of the store are for informational purposes only, and the seller is not obliged to conclude a purchase contract for these goods/services. The provisions of § 1732 (2) of the Civil Code shall not apply.

3.2. The web interface of the store contains information about goods/services, including the prices of individual goods/services. The prices of goods/services are listed including value added tax and all related fees. The prices of goods/services remain valid for as long as they are displayed on the store's web interface. The store's web interface also contains information about any costs associated with the delivery of goods.

3.3. To order goods/services, the buyer fills out an order form on the store's web interface. The order form contains, in particular, information about:

• the goods/services ordered (the buyer "places" the goods/services ordered in the electronic shopping cart of the store's web interface),
• the method of payment of the purchase price of the goods/services, information about the required method of delivery of the goods ordered, and
• information about any costs associated with the delivery of the goods (hereinafter collectively referred to as the "order").

3.4. Before sending the order to the seller, the buyer is allowed to check and change the information they have entered in the order. Before sending the order, the buyer must read and confirm their agreement with the terms and conditions and the processing of personal data. The buyer then sends the order to the seller. The information provided in the order is considered correct by the seller.

3.5. By the second working day after sending the order, the buyer will receive information about the order (order confirmation) at the email address provided in the order, which will include, among other things, the order number and a summary of the details of the concluded purchase contract. The purchase contract is concluded when the buyer sends the order and the seller accepts the order.

3.6. In connection with the order of goods, the seller may contact the buyer by telephone at the telephone number provided by the buyer when placing the order, in matters related to the performance of the purchase contract.

3.7. The buyer acknowledges that the seller is not obliged to conclude a purchase contract, especially with persons who have previously materially breached their obligations towards the seller.

3.8. After confirmation, the buyer's order is archived as a concluded purchase contract between the buyer and the seller for the purpose of its fulfillment and further records.

3.9. The buyer agrees to the use of remote means of communication when concluding the purchase contract.

4. Price of goods/services and payment terms

4.1. Information about the goods/services and prices provided by the seller are binding, except for obvious errors, such as suspiciously low prices. Prices include VAT.

4.2. The price of goods/services and any costs associated with the delivery of goods under the purchase contract may be paid to the seller:

• by bank transfer to the seller's account,
• by credit card.

4.3. In the case of payment by bank transfer to the seller's account, the purchase price is payable in advance, and the ordered goods will be shipped only after the payment has been credited to the seller's account. In the case of payment for a service, this payment must be received before the service is provided.

4.4. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the seller shall issue a tax document – invoice – for payments made on the basis of the buyer's purchase contract.

4.5. Any discounts on the price of goods/services provided by the seller to the buyer cannot be combined.

4.6. Personal data protection: All buyer payment details are protected in accordance with applicable regulations and will not be shared with third parties outside of legal requirements. The seller undertakes to handle the data securely and ensure its protection.

4.7. Right of withdrawal: The buyer acknowledges that the right to withdraw from the contract within 14 days does not apply to digital content services that have already been fully provided (e.g., full access to online courses or materials). If the buyer withdraws from the contract before the services are provided, they will be refunded a proportionate part of the price for the performance provided at the time of withdrawal from the contract.

Withdrawal from the purchase contract and cancellation conditions

In the case of the purchase of goods

4.8. The buyer acknowledges that, pursuant to the provisions of Section 1837 of the Civil Code, it is not possible to withdraw from a purchase contract for, among other things: the delivery of goods that have been modified according to the buyer's wishes or for their person, the delivery of goods that are subject to rapid deterioration, as well as goods that have been irretrievably mixed with other goods after delivery,

the delivery of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygienic reasons, the delivery of goods whose price depends on fluctuations in the financial market independent of the seller's will and which may occur during the withdrawal period.

4.9. In accordance with the provisions of Section 1829(1) of the Civil Code, the buyer – consumer has the right to withdraw from the purchase contract within fourteen (14) days of receipt of the goods, and if the purchase contract covers several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. If the buyer exercises their right to withdraw from the contract within 14 days of receiving the goods, they must return everything they received under the purchase contract to the supplier.

5.0. Withdrawal from the purchase contract must be sent to the seller within 14 days. Send the goods together with the invoice to the address Jan Valášek, Želivského 806, Kolín, 280 02. However, this provision of the law cannot be understood as the possibility of borrowing goods free of charge.

5.1. In the event of withdrawal from the purchase contract, the purchase contract is canceled from the outset. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract, under the following conditions: they must be properly packaged so that they are not damaged on their way back to the seller, they must be undamaged, they must be complete (including accessories, warranty card, instructions, etc.) with a copy of the delivery note and invoice (if issued) or other proof of purchase of the goods. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with returning the goods to the seller. The seller is not liable for any loss or damage to the goods on their way to the seller. The goods cannot be sent cash on delivery, and the seller is not obliged to accept the goods in this way.

5.2. In the event of withdrawal from the contract, the seller shall return the funds received from the buyer within fourteen (14) days of the buyer's withdrawal from the purchase contract, in the same manner in which the seller received them from the buyer, or in the manner requested by the buyer. In addition to the purchase price, the buyer is also entitled to a refund of the costs of delivery of the goods to the buyer. If the buyer has chosen a delivery method other than the cheapest one offered by the seller, the seller shall refund the buyer the delivery costs in an amount corresponding to the cheapest delivery method offered. If the buyer withdraws from the purchase contract, the seller is not obliged to refund the funds received to the buyer before the buyer returns the goods and the seller inspects the goods.

5.3. If the seller finds that the returned goods are damaged, worn, dirty, or partially consumed, the seller is entitled to unilaterally set off the claim for compensation for damage to the goods against the buyer's claim for a refund of the purchase price.

5.4. If a gift or other gratuitous performance (hereinafter referred to as "gift") is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition that if the buyer withdraws from the purchase agreement, the gift agreement regarding such a gift shall cease to be effective and the buyer shall be obliged to return the gift provided to the seller together with the goods.

5.5. The seller reserves the right to withdraw from the contract in the following cases: the seller has not received the purchase price by the due date or the buyer has not taken delivery of the goods, for objective reasons (primarily because the goods are no longer manufactured, the supplier has ceased to supply to the Czech Republic, etc.) it is not possible to deliver the goods under the original conditions, performance becomes objectively impossible or unlawful.

If any of the above circumstances occur, the seller will immediately inform the buyer of the withdrawal from the contract. If the buyer has paid the purchase price in full or in part, the seller will return the amount received within five days of withdrawal from the contract, by bank transfer to the account specified by the buyer for this purpose or from which the payment was made.

Protection of intellectual property rights

5.6. The Silence Within Us course can be viewed online after payment has been made in the e-shop at tichovnas.com. After payment, each user must create an account in the free member section, which will allow them to view the course. The member section will be activated within 24 hours, but no later than 48 hours after payment for the course.

5.7. Each user is entitled to use their member section on the tichovnas.com website exclusively on their own, which means that they may not make the member section available to a third party or, without the express written consent of the operator, provide a third party with their authorization to access the purchased section of the Ticho v nás online course.

5.8. The user bears full responsibility for the activity taking place in their member section, regardless of whether it is carried out by the user, a person authorized by the user, or another third party. The user undertakes to use the materials provided by the operator exclusively for their own needs and not to pass them on or publish them, unless the operator has demonstrably specified otherwise in writing.

Transport and delivery of goods

5.9. Goods are shipped throughout the Czech Republic via a transport company.

6.0. The delivery time depends on the availability of the product and the type of goods ordered. The seller ships the goods as soon as possible.

6.1. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take delivery of the goods at the specified place.

6.2. We ask the buyer to check the shipment in the presence of the carrier and, in the event of damage to the shipment, to file a complaint directly with the carrier. The carrier will then draw up a report on the defect found with the addressee and the shipment will be returned to the sender. The buyer is entitled to refuse to accept a shipment that does not comply with the purchase contract, for example, if the shipment is incomplete or damaged. If the buyer accepts such a damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover report. An incomplete or damaged shipment must be reported immediately by email to info@111music.com, a damage report must be drawn up with the carrier and sent without undue delay by email or post to the seller. An additional complaint about the incompleteness or external damage of the shipment gives the seller the opportunity to prove that this is not a breach of the purchase contract.

6.3. Other rights and obligations of the parties during the transport of goods may be governed by the seller's special delivery terms, if issued by the seller.

Rights arising from defective performance

6.4. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on consumer protection, as amended).

6.5. The seller is liable to the buyer for ensuring that the goods are free of defects upon delivery. In particular, the seller is liable to the buyer for ensuring that at the time the buyer takes delivery of the goods: the goods have the characteristics agreed upon by the parties, and in the absence of an agreement, have the characteristics described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods and based on the advertising carried out by them, the goods are fit for the purpose stated by the seller or for which goods of this type are normally used, the goods correspond in quality or design to the agreed sample or model, the goods in the appropriate quantity, measure, or weight comply with the requirements of legal regulations.

6.6. If a defect becomes apparent within six months of receipt, the goods are deemed to have been defective at the time of receipt. The buyer is entitled to exercise their rights arising from a defect that occurs in the goods within 24 months of receipt.

6.7. The buyer shall exercise their rights arising from defective performance with the seller at the address Jan Valášek, DiS., Želivského 806, Kolín, 280 02. The moment of filing a complaint is considered to be the moment when the seller received the goods complained about from the buyer.

6.8. The warranty does not cover damage caused by: careless, inappropriate, or violent mechanical handling; use of the goods in conditions that do not correspond to the temperature, dustiness, or humidity specified by the manufacturer; damage caused by excessive loading or use contrary to the conditions specified in the documentation or general principles; damage caused by natural forces or force majeure.

6.9 Other rights and obligations of the parties related to the seller's liability for defects may be governed by the seller's complaint procedure.

Other rights and obligations of the contracting parties

7.0. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

7.1. The seller is not bound by any codes of conduct in relation to the buyer within the meaning of Section 1826(1)(e) of the Civil Code.

7.2. The seller handles consumer complaints via the email address info@111music.com. The seller shall send information about the handling of the buyer's complaint to the buyer's email address.

7.3. The seller is entitled to sell goods/services on the basis of a trade license. Trade inspections are carried out by the relevant trade licensing office within its jurisdiction. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended, within a defined scope.

7.4. All information about goods/services posted on the online store's website is for informational purposes only and cannot be used to derive legal consequences.

7.5. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID No.: 000 20 869, website: https://www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract.

7.6. The buyer hereby assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.

Personal data protection under the GDPR

7.7. The protection of the personal data of the buyer, who is a natural person, is provided by Act No. 101/2000 Coll., on the protection of personal data, as amended.

7.8. The buyer acknowledges and consents to the seller processing the buyer's personal data for the purpose of fulfilling the obligations under the concluded contract. For this purpose, the following data is processed: name and surname or business name, ID number, place of residence or registered office, delivery address, telephone number, and email address, as well as all personal data provided by the customer.

7.9. Personal data is processed in the form of archiving in electronic and paper form in encrypted programs and lockable premises. Only trained personnel have access to these.

8.0. The seller is entitled to transfer the buyer's personal data to a third party only for the purpose of fulfilling the order (e.g., to a subcontractor or carrier). The buyer agrees to such transfer of personal data.

8.1. Personal data will only be processed for the duration of the business relationship + warranty period. After these periods have expired, they will only be processed for archiving purposes in accordance with specific legal regulations. The buyer agrees to this.

8.2. The processing of personal data is supervised by the Office for Personal Data Protection.

Information for consumers

8.3. In the event of a consumer dispute arising between the seller and the buyer – consumer from a purchase contract or a contract for the provision of services, which cannot be resolved by mutual agreement, the buyer – consumer may submit a proposal for out-of-court settlement of such a dispute to the designated entity for out-of-court settlement of consumer disputes, which is:

Czech Trade Inspection Authority Central Inspectorate – ADR Department Štěpánská 15 120 00 Prague 2

Email: adr@coi.cz Website: www.adr.coi.cz

The buyer – consumer may also use the online dispute resolution platform established by the European Commission at: www.ec.europa.eu/consumers/odr.

Final provisions

8.4. If the relationship established by the purchase contract contains an international (foreign) element, the parties agree that the relationship shall be governed by Czech law. This does not affect the consumer's rights under generally binding legal regulations.

8.5. Photographs depicting goods/services in the online store are for informational purposes only. Some product photographs may contain decorative items that may not be included in the delivery. Errors and mistakes in the texts accompanying products/services are reserved.

8.6. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

8.7. Seller's contact details:

Phone: +420 608372270

Email address: info@111music.com

In Kolín on January 11, 2026